Have you made arrangements regarding the resolution time of complaints? Set a Service Level for handling the complaints.
|Dialog user with 'admin' role|
Follow the following steps to set up the integration from the project environment.
- Click on the settings icon in the top right corner of the Dialog page.
- Then click on Settings and then on the Project settings tab.
- Under 'Communication Module Settings,' next to 'Service Level,' you will find a toggle to create the service level. Specify the solution time in hours per priority for a notification.
- Click Save.
- The Service Level is now set.
When creating notifications, a priority must now be indicated. The solution time will be assigned automatically.