What is a stakeholder?
A person or organisation that is positively or negatively affected by a challenge, policy, decision, product or project, or who can influence it themselves. In short: anyone with a demonstrable interest in the challenge and the associated issues, both internally and externally.
How do you create a new stakeholder?
You can create a stakeholder in Dialog in several ways:
- Via the menu on the left using the Create New Item button
- On the Issue overview page using the New issue button.
- Via the links from another item, for example from an Issue or Requirement.
You can add information about the stakeholder in the screen that appears.
How do you organise your stakeholders?
On the Stakeholders overview page, you will find an overview of all stakeholders in your project environment or level. You can customise this overview to suit your preferences and show or hide the columns that you consider relevant or irrelevant. You can also change the order of the columns using the grid icon in the top right of the overview. You can also filter the overview according to the desired criteria.
You can select one or more stakeholders using the checkboxes to the left of the stakeholders. This displays an additional menu at the top of the overview with bulk actions that you can perform for the selected stakeholders. This allows you to easily change the type, level or responsible Dialog user for multiple stakeholders at once. You can also merge stakeholders in this way if there is a duplicate stakeholder, or delete multiple stakeholders simultaneously.
Dialog also supports two stakeholder management methods: Strategic Environmental Management (SOM) and Interest/Power.
How do you deal with residents as stakeholders?
Residents can also be stakeholders. We generally advise considering the address as the stakeholder and the resident as the contact person.
The reason for this is that the interest is often linked to the residential address. In the case of agreements concerning accessibility, land use rights or expropriation, these are often linked to the property or address. When a resident moves, this agreement remains intact.
Another advantage of registering the address as the stakeholder and the resident as the contact person is when a house or plot is rented or leased. You can then register one address as the stakeholder, and register the owner and tenant as separate contact persons.
Click here to read more about contact persons in Dialog.