Stakeholder management often involves significant complexity due to the large number of stakeholders and issues at play. For teams looking to manage this process more effectively - by gaining clearer insight into issues, stakeholders, customer requirements, actions, and communication - there is Dialog.
The basics
The strength of Dialog lies in its ability to easily structure all project-related information. Using the <add_circle_outlined> button in the top-right corner of the screen, you can quickly add new items.
This allows you to capture key elements such as actions, issues, stakeholders, customer requirements, and communication items in just a few clicks.
To work in a structured way, Dialog uses issues as the starting point. Issues help you identify potential obstacles in the process that require alignment with stakeholders. They are similar to risks: you give each issue a name, define its impact, and set a deadline. This creates a level of urgency. The more urgent an issue is, the higher it will appear in your lists—automatically keeping you up to date on where your focus should be.
With Dialog, you can easily create connections between different items. For example, an action can result from an issue. By linking the action, you can immediately see which tasks still need to be completed.
One of the great strengths of Dialog is its flow. You can navigate back and forth between detail panels without ever losing your place or momentum.
You can also add themes or types, allowing you to group items in your overviews. To distribute the workload, you can assign one or more responsible team members. The assigned user receives a notification when an issue has been linked to them, and it will automatically appear in their dashboard.
For an effective stakeholder analysis, you can specify for each issue which stakeholders are involved and how significant their level of interest is. This makes it easy to see which stakeholders are most critical to progress. You can do this per issue, or across all issues at once using the interest matrix.
Keep the overview
By clicking on Stakeholders in the left-hand menu, you’ll access the stakeholder overview page. This overview can be sorted and filtered to your preference - for example, by strategy. It also provides insight into related items that require attention , as well as the number of subprojects each item (such as a stakeholder) is linked to
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Define the strategy
The stakeholder’s strategy can be found in the detail panel. This strategy is automatically determined by the position of the bubble in the matrix. Based on issues and interests, Dialog provides a suggestion, but you can always adjust the bubble’s position yourself.
In the interest/power matrix, you’ll find all stakeholders displayed accordingly.
Engage in conversations
In Dialog, you can log contact moments to keep track of phone calls, emails, or meetings. When creating a contact moment, simply record which contact person you spoke with and what was discussed.
Want to add more details? First, save the contact moment and then open the panel by clicking on it in the list. Here, you can specify which actions were agreed upon or which issues were addressed.
Tip: You can also drag emails directly from Outlook or Gmail into Dialog to automatically create a contact moment. Learn more about how this works here: How to import emails?
Focus on what matters most
To stay in control of issue management, Dialog combines issue urgency with related actions. In the Action Overview, you’ll see all actions grouped by time block, including what the action relates to, its deadline, and who is responsible for completing it.
You can also view actions grouped per item, giving you a clear overview of all open actions across your projects. By filtering the overview by user, you can instantly see which actions you are personally responsible for.
Make it easy
Sharing information doesn’t have to be time-consuming. With the Reports button, you can generate reports in PDF, Word, or Excel. For example, use the management report to track progress against a specific date. This makes it easy for team members to see what has changed since the last update they received.
If you prefer a more visual approach, you can use the map to view all information and even add new items directly there.
What else can Dialog do?
Want to learn more about the communication calendar and notifications? You’ll find all details here: Training Communications Module .
Are you working on a program, or is your project divided into subprojects or objects? The Training Program Module shows you how to keep a clear overview.
Dialog also integrates seamlessly with the most commonly used tools. For example, use SharePoint as your document management system, exchange data with ArcGIS Online, or receive notifications directly from the BouwApp. Learn more here: Dialog integrates with the most popular platforms.