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Service level

  • Updated

Have you made arrangements regarding the resolution time of complaints? Set a Service Level for handling the complaints.

Benodigdheden

check_circle_outlined Communication module
check_circle_outlined Dialog user with 'admin' role

 

Settings

Follow the following steps to set up the integration from the project environment.

  • Click on the settings icon in the top right corner of the Dialog page.
  • Then click on Settings and then on the Project settings tab.
  • Under 'Communication Module Settings,' next to 'Service Level,' you will find a toggle to create the service level. Specify the solution time in hours per priority for a notification.
  • Click Save.
  • The Service Level is now set.

 

When creating notifications, a priority must now be indicated. The solution time will be assigned automatically.